SAMPLE Rental Agreement - The rental agreement provided to you at time of booking may differ from the sample listed below. The agreement you receive and sign during booking establishes all policies and conditions in force during your stay.
Thank you for choosing our cabin as part of your trip to the Great Smoky Mountains! Please review the following information and print a copy for your records.
To reserve you must be 25 years of age or older unless accompanied by a parent. We do not rent to unchaperoned groups. We do not refund for "No Shows." Reservations made under false pretenses are subject to termination and forfeiture of all monies paid. Guests are responsible for any and all damages that occur during occupancy. All reservations require a copy of your driver’s license and a security deposit.
PAYMENTS - Payment conditions vary by booking service
Direct Booking, VRBO/HomeAway & TripAdvisor/Flipkey
In order to book, your initial payment of 50% is due. The full balance for your stay is due 30 days prior to your arrival date. If payment is not received within 7 days of invoice, we will treat the failure to pay as a cancellation by you of your reservation, may rent the cabin to another person, and prior payments will be forfeited. Reservations made less than 30 days prior to check-in date require payment in full.
Airbnb - Reservations require payment in full.
SECURITY/DAMAGE DEPOSIT and/or NON-REFUNDABLE DAMAGE WAIVER
The Damage Deposit Amount and Damage Protection Insurance Policies vary by listing and booking service
Direct booking at www.moonshinecabins.com
For guests who booked directly with us, we issue a non-refundable damage insurance policy. The damage waiver fee of $39 is applied to each reservation. The damage waiver covers up to $1,500 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, windows, etc.
Also, due to past experiences an additional refundable 'Excess cleaning fee' of $150 is secured on your credit card 1 day before you check-in, then released upon the owner reviewing the property report from the cleaning and maintenance team
VRBO.com / HomeAway.com / VacationRentals.com / Expedia.com
For guests using this listing and booking service we issue a non-refundable damage insurance policy. The damage waiver fee of $39 is applied to each reservation. The damage waiver covers up to $1,500 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, windows, etc.
Also, due to past experiences an additional refundable 'Excess cleaning fee' of $150 is due at the time of booking and returned to you upon the owner reviewing the property report from the cleaning and maintenance team. The deposit refund is automatically initiated by the booking service 10 days after your checkout date.
TripAdvisor.com / Flipkey.com / VacationHomeRentals.com
For guests using this listing and booking service -we issue a non-refundable damage insurance policy. The damage waiver fee of $39 is applied to each reservation. The damage waiver covers up to $1,500 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, windows, etc.
Also, due to past experiences an additional refundable 'Excess cleaning fee' of $150 is due at the time of booking. The deposit refund is automatically initiated by TripAdvisor 7 days after your checkout date.
For guests using this listing and booking service - a damage deposit (varies by cabin) is secured by Airbnb but only charged if necessary upon the owner reviewing the property report from the cleaning and maintenance team.
Cancellation policies may vary by booking service due to their respective system options
The guest named on the rental agreement is the only person who may cancel the reservation.
In the late fall-winter-early spring it is common to have hazardous road conditions. Although our resort does a very good job maintaining the roads, winter road conditions and maintenance are not guaranteed. We do not refund due to road conditions or inclement weather.
Only the registered guest named on the rental agreement may notify us either in written or verbal form of the requested change for a reservation transfer. A new rental agreement will be issued that must be signed and returned. No reservations may be shortened or changed 30 days or less prior to the original arrival date.
We will hold the leaseholder responsible for payment and other facets of the leaseholder responsibilities spelled out in the lease. If the leaseholder is not the credit card holder, documents from the card holder may be required before check-in is allowed.
PARTY SIZE - Rental party sizes are strict insurance and fire code conditions and may not be exceeded!
Children (including infants) are counted in total occupancy. Over-occupancy is a violation of your rental agreement. It is also an insurance, and a permit violation - you will be evicted
CAPACITY CONSIDERATIONS & NOISE
Our cabin is to be used for the quiet enjoyment of our guests and is NOT to be used for parties, large gatherings or receptions beyond the sleeping capacity of the home. If you have need of a group facility or large gathering place, we have recommendations. “Disturbing the Peace” may result in eviction and/or loss of security deposit.
Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner:
Additional parking may be available, please ask us if you need this!
ARRIVALS / SELF CHECK-IN
Our housekeepers need every minute after check-out to ensure the cleanliness of our vacation rental. We make every effort to ensure that our cabin is clean and ready for occupancy by the cabin check-in time. If the cabin is available for earlier check-in, we will let you know.
Please schedule your arrival to coincide with or after check-in time.
DEPARTURES / SELF CHECK-OUT
As the saying goes, all good things must come to an end! Because the cabin must be cleaned and prepared for the next guest’s arrival, violators will be charged a $50.00 late departure fee and could incur additional charges of $50.00 per hour. No refunds will be given for early departures.
Before you leave, please read and follow the check-out procedures. It is very important to ensure all doors and windows to the cabin are locked.
KEYLESS ENTRY / SELF CHECK-IN
Our cabins are equipped with keyless locks, making your check-in process easier and faster. We will send important information (cabin address, directions, and your door entry code) via email, a few weeks prior to your arrival date. The code will not be active until check-in time on the day of your arrival and will terminate at your check-out time on the day of your departure.
Repeatedly entering the wrong code or tampering with the keyless lock could lock you out. Please explain to small children that the keyless entry is not a toy. A $60.00 Fee will be charged for a locksmith to reset the keypad.
TELEPHONE/INTERNET SERVICE/TELEVISION CABLE
Our cabin telephone is equipped with Free Local Calls and US Long Distance for your convenience and safety. It is also equipped with WiFi internet access. The cable service is Charter’s Silver Package which includes HBO, Cinemax and Showtime.
TERMS OF INTERNET USE
The internet service provided is for the personal use of our guests. The guest and all those in their party agree not to use this service in a manner prohibited by any federal or state law or regulation. Transmission of any material in violation of federal or state law or regulation, including, but not limited to any copyrighted material, material protected by a trade secret or material or messages that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable in any manner or nature or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, is prohibited.
The cabin owners fully cooperate with any law enforcement investigation into illegal internet usage. We assume no responsibility for the content contained on the Internet. All content accessed or received by the User is at his or her own risk, and we shall have no liability resulting from the access or use of such content by the user.
PETS – NO PETS OF ANY TYPE
Our cabins do not allow pets as we welcome many families with dog and cat allergies.
Any guest found with an unauthorized pet will be charged a fee of $150 and/or evicted with no refund.
Our cabin has a strict no smoking policy. Smoking inside will incur a cleaning charge of $250 plus damages, including but not limited to the loss of rental income from future guests. Smokers should plan to smoke outside and are expected to clean and dispose of all smoking waste. Failure to clean up the area before departing will result in additional cleaning fees.
SAFETY & CLIMATE
Please note locations of fire extinguishers on each floor and exits upon arrival. In warm weather, do not set the AC thermostat below 68°, it may cause the system to freeze up; do not turn on the AC at all during winter months or when outside temperatures are below 60°
REFRIGERATOR – please do not adjust temperature colder than the middle setting, it will cause the unit to shut down.
FIREPLACES (SEASONAL) - Each cabin is equipped with a gas fireplace. The fireplace is open October - April. No foreign materials are to be burned in gas fireplaces, including foods (marshmallows). Do not remove protective screen. For your safety, never move the logs in the gas fireplace. Doing so can cause carbon monoxide and heavy black soot.
All of the cabins in the resort are individually owned and separately operated. Please do not remove or exchange furniture or other items that are in our cabin. Guest understands and agrees that it is the sole responsibility of the adults to safeguard children.
Linens and towels are provided and are the property of the homeowner. Please do not remove linens from the property. An initial supply of paper towels, trash bags, bathroom tissue, dish and bath soap are provided. You may need to purchase additional supplies during your stay.
POOLS & HOT TUBS
We do not refund for malfunctioning hot tubs. A community pool is available for use May - October, weather permitting. Guests may use the pool at their own risk. There are NO lifeguards on duty. All children under the age of 18 must be accompanied by an adult at all times.
Our cabin is very well-maintained and cleaned. However, like any home it may experience unexpected breakdowns. Issues may happen with utilities (electric, water, cable, etc.) that are beyond our control. If something is not working, please notify us immediately. Every effort will be made to remedy unexpected situations and to correct problems in a timely manner. You can expect a courteous and professional attitude to problem solving; however, compensation will not be issued due to malfunctioning equipment or utility problems.
PROPERTY USE & PROBLEM NOTIFICATION
Guests are expected to exercise safe, prudent, appropriate and cautionary use of our property. Guests shall notify us of any element of the property that they feel needs attention and provide us a reasonable amount of response time to remedy the situation. Your silence indicates full acceptance of the unit and its condition.
The cleaning fee assigned to the cabin rental is to ensure clean accommodations - the bed sheets are changed and laundered, towels and washcloths changed and laundered, trash removed, floors swept, carpets vacuumed, counters wiped, etc. The cleaning fee does not permit you to leave dishes, food, and trash about the cabin. We expect you will have all trash property placed and the dishes on wash cycle in the dishwasher up on your departure. Failure to follow these guidelines will result in loss of all or part of your deposit.
Upon check-in, please review the cabin and contact us immediately if it is not cleaned to your satisfaction. Our cleaning team will correct the problem in a timely and professional manner.
INSECTS & WILDLIFE
Our cabin is professionally treated by a licensed pest control company. Please realize that you are in the Great Smoky Mountains and you may occasionally have uninvited guests. Ladybugs may swarm and cobwebs can appear overnight. Refunds will not be given for visits from these natural and uninvited guests.
LOST AND FOUND
We make every effort to locate and return lost items, but are not responsible for lost items we do not find. If you leave something behind, please call us and if located, we’ll be sure to get it back to you asap.
Thank you for choosing our cabin as part of your vacation in the Great Smoky Mountains!